Vodafone Business and RingCentral Bring Flexible Cloud Communications – MarTech Series
MarTech Series – Marketing Technology Insights
Vodafone Business and RingCentral Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, unveiled ‘Vodafone Business UC with RingCentral,’ a powerful new communications platform that brings together RingCentral’s flagship offering RingCentral Message Video Phone™ (MVP™) with Vodafone’s mobility and 5G capabilities to give customers more choice, flexibility, and simplicity when it comes to workforce collaboration and remote working. Vodafone Business UC with RingCentral will be rolled out in the UK, Germany, Hong Kong, Italy, Portugal, Singapore, Spain, and Sweden.
The way people work and collaborate has changed. There is an increased focus on enabling people to work from anywhere. To support hybrid work, companies need a secure, reliable, and flexible cloud communications platform.
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Bringing together Vodafone Business’ mobile first approach, global brand, reach, and scale with RingCentral’s deep Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) expertise, Vodafone Business UC with RingCentral combines all preferred modes of communication including team messaging, video meetings, and cloud phone into a single intuitive app that is accessible on any device, anywhere.
Giorgio Migliarina, products and services director at Vodafone Business said: “As businesses adapt to a disruptive and changing environment, they need to become more automated and agile in their way of working. Bringing technologies together that work in sync, connecting people, processes and information for faster decision making, will be critical. Vodafone is committed to supporting the digital journeys of companies big and small, so we’re pleased to be working with RingCentral to support this move and help organisations become fit for the future.”
Providing businesses with an effective way to move their existing legacy infrastructure to the cloud, the platform is highly secure and robust and offers an expanded portfolio of next generation unified communication and collaboration capabilities including team messaging, HD video meetings, and calling.
Homayoun Razavi, Chief Business Development Officer at RingCentral said: “Enterprises today have growing global communications needs to meet the ever-evolving demands of their mobile and distributed workforce—from servicing global customers to expanding their global talent pool. Combining RingCentral’s industry-leading cloud communications with Vodafone’s leadership in mobility, 5G, and international connectivity unlocks new ways for companies to grow and run their businesses. Our open platforms and joint innovation are paving new paths to productivity and engagement around the world.”
All features can be run standalone or integrated with various business applications, including Microsoft 365, leading Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Helpdesk services – ensuring everything works in sync.
In addition, Vodafone Business UC with RingCentral includes real-time and historic analytics, extensive call management, and team collaboration and task management capabilities, which will be available to larger businesses. Vodafone Business plans to expand the platform to smaller businesses in the UK and Germany soon.
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