Netomi Helps Retailers Automate Customer Service Inquiries with AI – Retail TouchPoints
Advertisement
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity.
Netomi was designed with an advanced Natural Language Understanding (NLU) engine to power automated interactions. The solution can generate automated emailed responses as well as escalate sensitive issues to human agents, where the Agent Review Mode lets the Al recommend optimal responses to live agents. Netomi also includes integrations with platforms including Freshdesk, Salesforce, Khoros, Shopify and Sprinklr.
Let us feature your new products or services.
Advertisement
Get access to exclusive content including newsletters, reports, research, videos, podcasts, and much more.
Address:
777 Terrace Ave, Suite 202
Hasbrouck Heights, NJ 07604
Phone:
1.888.603.3626
Email:
info [at] retailtouchpoints.com
Social:
© 2022 Emerald X, LLC. All Rights Reserved.
Privacy Policy | Terms Of Use | v4.0
